I do not normally write reviews, but I wanted to offer my view since it differs from many of the more positive reviews on Yelp. CCM has failed to cultivate my repeat business, and I will be looking at other moving companies when I move again for medical residency in two years.
However, I am annoyed by the lack of professionalism of the movers. From the moment the movers arrived, the driver let us know his displeasure that he had to move furniture from my former apartment complex, which has narrow stairs. According to the movers, my count of the number of staircases was apparently not accurate (very hard to estimate in my former complex, since the layout is like a maze), so the movers told me they'd add an extra charge or "I could treat the boys well." I was astounded. This is NOT professional behavior and puts the customer in a very uncomfortable position. All in all, I ended up paying $75 extra for my move (seemingly an arbitrary charge decided on by the driver) because I couldn't stomach the idea of handing money under the table to people who asked me for a tip. CCM should have a policy in place to deal with situations like this in a fair manner instead of leaving customers at the mercy of the movers.
Cannot say enough great things about Charm City Movers! They were so accommodating with our changing schedule and so easy to work with! They arrived right on time the day of our move and the guys went above and beyond to make sure our furniture was moved safely to our new home- including some large pieces we would have never been able to get in by ourselves.
I have used Charm City Movers twice in the last several months moving everything from large to small items for my employer and can't say enough good things about them. The quoting process is very easy and accurate. The movers are great. They are professional, fast, hard working and careful with your belongings. They are a recommendable moving service, and I will definitely use them again for future jobs.
Great customer service. Felix is awesome to work with and I would advise anyone to contact this company.
We used Charm City Movers for our recent move from a fourth floor apartment to a townhouse. The crew, numbers 7, 27, 11, 24 arrived exactly at the scheduled time and carefully reviewed the items to move with us. There was no elevator in our apartment building so it was a big task to get all our furniture and boxes down to the truck but the crew jumped right in and was incredibly efficient and professional. All of our fragile items and furniture arrived at our new home in perfect condition. All four of the guys were very polite and easy to work with. All in all, the whole process took only two hours, which given the amount of stairs involved, was really amazing. I also was impressed with the folks who work in their office who made the contract process very simple. I can say that after price comparing with a few other moving companies, Charm City was the best value.
The movers showed up on time and moved my furniture quickly and efficiently- no complaints about that.
Charm City Movers is a US Moving Company based in Milford Mill, Maryland. Charm City Movers is located at 3517 Langrehr Rd, Windsor Mill, MD 21244, USA.
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